WhatsApp automation: what it can and cannot do

Short answer: Bots are good at repeat answers and capturing leads. They are bad at complex judgement and anything that breaks WhatsApp/Meta rules. See our WhatsApp automation page.

What works well

Hours, address, price lists you approve, “how to book”, and routing to a human with context.

What fails

Medical advice, guaranteed sales, spam broadcasts, and unofficial “linked phone” hacks that get banned.

Official API vs personal WhatsApp

Business-scale automation usually needs the official API via an approved provider. We scope that honestly — no fake green-tick promises.

FAQ

Can it book appointments? It can take requests; live slots need a calendar source of truth (website or clinic software).

Cost? Under automation/software ranges on pricing.

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