Website Maintenance & Support
A website or application that isn't being maintained is slowly becoming a liability. Dependencies go out of date, security vulnerabilities emerge, and performance degrades as the web evolves around a static codebase. We provide ongoing technical care so none of that catches you off guard.
Key Capabilities
- Regular dependency updates and security patches — applied, tested, and deployed without you having to manage any of it.
- Uptime monitoring with alerts so we know before you do if something goes wrong.
- A defined monthly allowance for small feature additions and content changes — useful for clients who need occasional updates but don't want a separate project every time.
- Response to bugs and outages within agreed SLA windows — not "we'll look at it when we can".
- Quarterly health reports: load times, error rates, and any technical debt worth addressing before it becomes urgent.
Who It's For
Maintenance is for any business that has invested in a website or application and wants it to stay in good condition — not just patched when something breaks.
It's especially valuable when the site or application is business-critical: an e-commerce store, a patient-facing booking system, or any platform where downtime has a direct cost. If the site going down at 2am is a problem, you want someone on a retainer whose job it is to fix it, not a developer you'd need to track down and brief from scratch.
Our Process
A running system that doesn't require your attention. You get a monthly summary of what was done, and we flag anything that needs a decision from you. The goal is that you forget you need to think about the technical side — because we're thinking about it instead.
Maintenance agreements are month-to-month after an initial period. We don't lock clients into long contracts because a relationship that's working doesn't need to be enforced by contract terms.